Store policies

return policy

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At Walrus and Carpenter Oysters, we want you to love your purchase. Our return policies are stated below:

Perishable Goods (Live Oysters)

  • All live oyster sales are final. Due to the perishable nature of live seafood and strict food safety regulations, we cannot accept returns or exchanges on live oysters.

  • Damaged or Spoiled Shipments: If your live oysters arrive damaged, spoiled, or at unsafe temperatures, you must notify us via email at team@walrusandcarpenteroysters.com within upon delivery. Please include your order number and clear photos of the packaging and product. Eligible claims will be issued a replacement shipment or a full refund.

Non-Perishable Goods (Merch & Apparel)

  • We accept returns and exchanges on unwashed, unworn merchandise within 30 days of delivery.

  • To initiate a merch return, please email team@walrusandcarpenteroysters.com with your order number.

Terms of service

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By accessing or purchasing from our website, you agree to comply with the following terms:

1. Live Seafood Sales & Customer Responsibility

  • Live oysters are a raw, perishable product. By purchasing, the customer acknowledges that live oysters must be kept refrigerated at or below 40°F (4°C) immediately upon arrival and consumed fresh.

  • Walrus and Carpenter Oysters is not responsible for spoilage or health issues arising from improper storage, handling, or delayed opening of shipments after safe carrier delivery has occurred.

2. Raw Seafood Consumption Warning

  • Consuming raw or undercooked shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions. By purchasing our products, you acknowledge this inherent risk.

3. Shipping & Deliveries

  • We ship live seafood using UPS Ground Shipping or expedited shipping methods to those who prefer to upgrade shipping to ensure freshness. It is the customer's responsibility to be present at the delivery address to receive the package. We are not liable for shipments left unattended outdoors or delayed due to incorrect address entry by the buyer.

4. Governing Law

  • These terms are governed by the laws of the State of Rhode Island

privacy policy

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We respect your privacy. This policy outlines how we collect, use, and safeguard your data when you visit www.walrusandcarpenteroysters.com.

1. Information We Collect

  • When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

  • Our website host, Squarespace, uses cookies and tracking technologies to collect automated browsing analytics (such as IP address, browser type, and pages visited).

2. How We Use Your Information

  • To process, fulfill, and ship your live oysters and merchandise orders.

  • To communicate order confirmations, tracking details, and support inquiries.

  • To comply with legal and food traceability regulations for seafood distribution.

3. Sharing with Third Parties

  • We share your shipping address with our carrier partners [e.g., FedEx / UPS] to deliver your orders.

  • Your payment data is securely processed via encrypted third-party payment gateways [e.g., Stripe / PayPal] and is never stored on our servers.

  • We do not sell or rent your personal information to third parties.

4. Your Rights

  • You can request access to or deletion of your personal data at any time by contacting us at team@walrusandcarpenteroysters.com